Return & Refund Policy

At ugotbooks.com, we aim to provide the best quality products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Returns are accepted within 7 days from the date of delivery.
The item must be unused, undamaged, and in original packaging.
Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

Used or damaged products
Items without original packaging
Products purchased during special sales or discounts (if specified)

3. Refund Process

Once we receive and inspect the returned product, we will notify you.
If approved, your refund will be processed within 5–7 business days.
Refund will be credited to your original payment method.

4. Replacement Policy

We offer replacement only in case of defective, damaged, or incorrect items delivered.

5. Return Shipping

Customers may be required to bear return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping method.

6. Cancellation After Shipping

If the order has already been shipped, it cannot be cancelled. You may request a return after delivery.

7. Contact Information

Owner: RAJKUMAR MAHAWAR
Address: C/O: Kanhaiya Mahawar, Koli Mohalla, PO: Khandar,
Dist: Sawai Madhopur, Rajasthan - 322025
Phone: +91 8078640441
Email: support@ugotbooks.com